Refund policy

Due to the perishable nature of our cookies, all sales are final. We do not accept returns or exchanges once an order has been shipped.
Incorrect Orders: If we made a mistake and your order is incorrect, please contact us immediately upon receipt. We’ll be happy to work with you to find a solution.
Shipping Conditions: While we take every precaution in packaging, Sookies is not responsible for products affected by temperature or external conditions during the shipping process.